Over the past 12 months, JSM has quietly crossed a threshold. Automation is deeper, AI is more capable, and the platform is no longer just about handling tickets. Teams that treat 2026 as “business as usual” risk falling behind...
The Feature Face Off gave one of the clearest snapshots of JSM’s evolution this year. From the expansion of Service Collection to the acceleration of AI and the maturing of core admin features, JSM is becoming a genuine enterprise service platform.
From smarter automation to more collaborative AI, the latest updates show how quickly the platform is evolving toward an intelligent, interconnected ecosystem.
Strategic Software Sydney brought together IT and business leaders to explore how consolidation, connected teamwork, and embedded AI are transforming the way organisations work. These are the five takeaways that had everyone talking.
Atlassian Team ’25 Europe in Barcelona showcased a wave of innovation focused on one clear theme: AI for everyone. Atlassian is extending the power of Rovo, its AI teammate, across every product, helping teams move beyond individual productivity to organisation-wide intelligence.
September’s updates across Atlassian’s AI capabilities and Rovo platform reveal Atlassian’s continuing focus on seamless collaboration, intelligent automation, and powerful search.
For our latest Strategic Software webinar, we were joined by Steven Baker, Founder of VendorSage. Steve works with organisations to uncover waste in their software portfolios and create disciplined practices for buying, managing, and adopting SaaS.
With Loom’s Atlassian integration, teams can automatically transform video content into structured work items, documentation, and insights.
In the second instalment of our Strategic Software series, we sat down with Erin Burke, Head of Procurement at Pepperstone, to explore how modern procurement is reshaping how businesses invest in and manage software.
