In our recent webinar, Brett sat down with Raj Bhuva from Harrison.ai, and Emily Ward from Xero, to explore what it actually takes to extend Jira Service Management beyond IT and into operational teams like Legal. Here are the 5 key lessons from both journeys...
Two EAP capabilities stand out as particularly meaningful signals of where JSM is heading; Rovo Service request resolution, which generates AI-driven, step-by-step resolution plans directly inside the ticket, and Employee Live Chat, which introduces real-time human support without breaking service management fundamentals.
Rovo can feel powerful straight out of the gate, but like any AI capability, the value comes from how well it is set up and how intentionally it is used. This checklist covers the essentials to help your teams start using Rovo confidently and avoid common early friction.
Over the past 12 months, JSM has quietly crossed a threshold. Automation is deeper, AI is more capable, and the platform is no longer just about handling tickets. Teams that treat 2026 as “business as usual” risk falling behind...
The Feature Face Off gave one of the clearest snapshots of JSM’s evolution this year. From the expansion of Service Collection to the acceleration of AI and the maturing of core admin features, JSM is becoming a genuine enterprise service platform.
Atlassian has taken a significant step forward with automation in Cloud. The new Advanced Automation Components give teams the ability to design true multi-step Business Process Automation inside Jira, without the need for external tooling or workarounds.
From smarter automation to more collaborative AI, the latest updates show how quickly the platform is evolving toward an intelligent, interconnected ecosystem.
Strategic Software Sydney brought together IT and business leaders to explore how consolidation, connected teamwork, and embedded AI are transforming the way organisations work. These are the five takeaways that had everyone talking.
Atlassian Team ’25 Europe in Barcelona showcased a wave of innovation focused on one clear theme: AI for everyone. Atlassian is extending the power of Rovo, its AI teammate, across every product, helping teams move beyond individual productivity to organisation-wide intelligence.
