Elegance Group Blog

AI delivers speed. But without visibility, it also delivers chaos. Here's what the data says about where most organisations are getting it wrong.

Most organisations have a strategy. Far fewer have a clear view of whether their teams are actually working towards it. We dig into why OKRs fail to drive outcomes, and what organisations that get it right do differently.

Atlassian's Team '26 conference in Anaheim delivered some big AI news. Here's a breakdown of the key Rovo announcements and what they mean for your team.

What actually came out of our panel on reducing ITSM cost and complexity. Key lessons, honest takes, and one customer who has lived through it.

The 2025 Freshservice Benchmark Report, which analysed over 187 million tickets across 10,743 organisations in 118 countries, found a clear and consistent relationship between integration depth and service desk performance.

From 17 August 2026, Atlassian will use metadata and in-app data from your Jira, Confluence, and other cloud products to train its AI models...

Atlassian has been steadily expanding what Rovo can do across the Atlassian platform. Recent releases show a clear shift from AI as a chat assistant to AI as something embedded directly into how work actually happens.

In our recent webinar, Brett sat down with Raj Bhuva from Harrison.ai, and Emily Ward from Xero, to explore what it actually takes to extend Jira Service Management beyond IT and into operational teams like Legal. Here are the 5 key lessons from both journeys...

Two EAP capabilities stand out as particularly meaningful signals of where JSM is heading; Rovo Service request resolution, which generates AI-driven, step-by-step resolution plans directly inside the ticket, and Employee Live Chat, which introduces real-time human support without breaking service management fundamentals.