Confluence – smarter team collaboration
Bring your team’s knowledge, ideas and work together in one place.
From project planning to process documentation, Atlassian’s Confluence keeps everything connected, structured and easy to access. Collaborate in real-time, stay organised and work smarter. With powerful integrations and AI-driven features, Confluence ensures your team always has the information they need—when they need it.
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What is Confluence
Benefits of Confluence
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Centralise Knowledge, Eliminate Silos
Bring your team’s knowledge, documentation and decisions into one shared workspace - accessible anytime, anywhere.
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Boost Productivity
Cut down on repetitive work and manual processes with templates, automation and AI-powered assistance.
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Work Smarter, Not Harder
Let Confluence handle the admin with page summaries, content suggestions and smart tagging - freeing your team to focus on high-value work.
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Keep Everyone ALigned
Ensure teams stay on the same page (literally!) with live editing, instant feedback loops and a shared history of changes.
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Scales with Your Business
Whether you’re a startup or a large enterprise, Confluence adapts to your team’s needs with flexible deployment options and user-friendly design.
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Tailored for Every Department
From Marketing to HR, Engineering to Operations - Confluence helps every team collaborate, plan and execute with clarity.
Confluence helps your teams centralise their work and stay aligned. It brings structure to documentation, strategy planning and project execution—making information easy to create, manage and access. With real-time editing, advanced permissions, AI-powered search and deep integration with Jira, Confluence becomes a single source of truth across the business.
Confluence Features
Confluence is built to scale with your organisation, improve visibility, and drive smarter, faster decision-making.
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Spaces and Pages
Structure your content with team or project-based Spaces and detailed Pages, keeping everything neatly organised and easy to find. -
Real-Time Collaboration
Edit pages together, leave inline comments and tag teammates to keep everyone in sync—no more version control headaches or lost emails. -
Templates and Blueprints
Jumpstart work with ready-to-use templates for everything from project plans to meeting notes, ensuring consistency across teams. -
Whiteboards and Visual Tools
Collaborate visually with Whiteboards and dynamic diagrams to map out ideas, timelines and workflows—all within Confluence. -
Seamless Jira and Trello Integration
Link Confluence pages directly to Jira issues and Trello cards to create a single source of truth that connects your work across platforms.
Integrations
Confluence integrates seamlessly with the tools your teams already rely on - like Jira, Trello, Slack, Microsoft Teams and hundreds more from Atlassian Marketplace.
Who Uses Confluence?
Confluence is for everyone and can be used across industries and departments to streamline processes and improve efficiency:
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Marketing Teams
Plan campaigns, create brand guidelines and centralise assets
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Project Management
Track deliverables, manage risks and document key milestones
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Software Development
Store technical documentation, release notes and API references
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HR and Operations
Maintain employee handbooks, policies and onboarding resources
Confluence Pricing & Licensing
As an Atlassian Platinum Solution Partner, we excel at simplifying Confluence licensing, pricing and management options to ensure you get the best value and only pay for what you actually need.
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Free - up to 10 users, ideal for startups
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Standard - essential features for growing teams
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Premium - advanced admin controls, analytics and automation
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Enterprise - unlimited sites, advanced security and compliance
Need help
choosing the
right license?
As an Atlassian Platinum Partner, Elegance Group provides expert licensing guidance, cost optimisation and compliance strategies.
Get In TouchAbout Elegance Group
Elegance Group specialises in delivering elegant solutions with Confluence, helping businesses centralise knowledge, improve collaboration and drive smarter decision-making.
As an Atlassian Platinum Solution Partner with deep expertise across the Atlassian ecosystem, we tailor Confluence to fit your organisation’s unique needs - streamlining documentation, enhancing team alignment and unlocking measurable value through better knowledge management.
Where We Operate
What Sets Us Apart?
Unparalleled Expertise >
We’re an Atlassian Platinum Solutions Partner and specialise in delivering tailored Confluence and other Atlassian solutions that solve curly business problems.
Cost Optimisation >
We help clients save money by consolidating licenses, identifying unused tools and replacing third-party apps with native Confluence features.
End-to-End Support >
From implementation and training to ongoing support, we’re your partner throughout the journey. Our team ensures a seamless transition and provides expert advice whenever you need it.
Focus on
ROI >
We know ROI is important to all our customers, so we put a lot of effort into the ROI model. The beauty of Confluence is that once you’ve bought it to solve one problem, you can re-use it to solve a myriad of others.
How Elegance Group Helps You Get the Most from Confluence
As an Atlassian Platinum Solution Partner, we offer end-to-end Confluence services to help you make the most of your investment.
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Strategy and Implementation
We’ll tailor Confluence to fit your business workflows, teams and collaboration needs. Our experts handle everything from initial setup to custom configurations. -
Customisation and Integrations
We can integrate Confluence with Jira, Trello, Slack and other business-critical tools, automating workflows and enhancing functionality. -
Training and Ongoing Support
Our training programmes ensure your teams can fully utilise Confluence’s features, while our ongoing support helps keep everything running smoothly.
Proven Success Stories
At Elegance Group, we pride ourselves on delivering transformative solutions that drive business success. Our extensive experience with Confluence has enabled many clients to centralise knowledge, enhance collaboration, and streamline workflows, resulting in measurable improvements across various industries.
READ MORE SUCCESS STORIES
Proven Expertise
Richard Lane, Director of Security & Global IT, Zip
"What we'll spend this year with Elegance Group will save me 3-4 times that amount in Atlassian licensing."
Gavin Strelitz, Implementation Leader, ASL
"All in all it was a very professional, collaborative and easy working engagement which resulted in strong outcomes for ASL."
Clayton Coetzee, Agile Coach, The Warehouse Group
"The outcomes of this partnership have been overwhelmingly positive, with TWG experiencing tangible improvements in collaboration, efficiency, and strategic focus."
Eli Abitbol, Managing Director, Existco
"The new changes have increased productivity, improved visibility, improved sprint management and review, and also improved overall operations across the business.”
Frequently Asked Questions
Confluence enables teams to:
- create and share meeting notes, project plans, and documentation in a centralised workspace
- work collaboratively in real-time, with multiple team members editing the same page
- add comments, mentions and inline feedback, facilitating discussions within content
- organise knowledge using structured spaces and page trees for easy navigation
- embed rich media, including videos, spreadsheets, and images for dynamic content
- set up automated workflows using Jira integrations and third-party add-ons
- Pages and Spaces – organise content into Spaces (team/project-based areas) and Pages (individual documents)
- Real-Time Editing – multiple users can edit the same page simultaneously
- Templates and Blueprints – ready-to-use templates for project plans, meeting notes, etc
- Advanced Search and Labels – quickly find content using keywords, filters, and structured tagging
- Permissions and Access Controls – set role-based access restrictions for teams and individuals
- Integrations – deep integration with Jira, Slack, Microsoft Teams, and over 800 add-ons
- Version History and Page Restoration – track all changes, revert to previous versions if needed
- Confluence Automation – use macros and rules to automate routine tasks
Software Development Teams – Documenting requirements, sprint planning, release notes
HR and Operations – Managing employee handbooks, onboarding documentation
Marketing Teams – Campaign planning, content calendars, brand guidelines
IT and Support – Knowledge bases, troubleshooting guides, IT service management
Project Managers – Centralised planning, decision logs, stakeholder updates
Confluence Cloud offers four plans to suit the needs of any organisation from small to enterprise:
Free – up to 10 users, limited features
Standard – essential collaboration tools + basic permissions
Premium – advanced analytics, automation, admin insights
Enterprise – multiple instances, compliance, global governance
Get in touch with us – we’re happy to discuss your requirements and help you choose what meets your needs best.
Yes! As an Atlassian Platinum Partner, we provide:
- cost-optimised licensing and custom quotes – usually faster than you get directly from Atlassian
- consolidated annual billing across multiple tools
- volume discounts and cost-saving insights
We optimise licensing by:
- identifying unused licenses and inactive users
- consolidating Marketplace add-ons for 30-40% savings
- aligning billing cycles for easier renewals
- Atlassian Standard Support – included with paid plans
- Atlassian Premium Support – 24/7 support with faster SLA
- Elegance Group Support – personalised help for licensing, migrations and best practices – get in touch to find out more https://elegancegroup.io/contact
Yes! Confluence Cloud is ISO 27001, SOC 2 and GDPR compliant. It offers:
- encryption at Rest and In Transit
- MFA (multi-factor authentication)
- IP Allowlisting and Data Residency Controls
Yes, Confluence integrates seamlessly with:
- Jira Software and Jira Service Management
- Slack and Microsoft Teams for notifications
- Google Drive and Microsoft OneDrive for document collaboration
Macros extend Confluence functionality by embedding dynamic elements such as:
- Page Trees – auto-generate a table of contents
- Jira Issues – display live Jira issue statuses
- Status Loops – add visual progress indicators
- Page Properties – reuse structured data across multiple pages
This can be done in several relatively simple steps. You can do this on your own, but we’d advise working with a partner to ensure a smooth transition, reduce the risk of data loss, workforce interruptions and unforeseen complexities. Elegance Group provides:
- end-to-end migration services
- data integrity checks
- user and permission mapping
See how we migrated Kordia NZ from Server to Cloud in a few simple steps here
Here are some top considerations:
Organisation and Structure
- Implement a hierarchical space structure: create spaces for organisation-level, department-level, team-level, project-level and personal content
- Use consistent naming conventions: establish clear naming standards for pages and spaces to improve searchability and reduce ambiguity
- Employ templates: utilise Confluence’s built-in templates for various use cases to maintain consistency across documentation
Access and Permissions
- Set up granular permissions: implement explicit access controls for spaces and pages to ensure proper information security
- Use group-based permissions: leverage Confluence’s flexible permission schemes to grant access based on roles and groups for scalability
- Implement a review process: establish a workflow for reviewing and approving content before you publish organisation-wide
Best Practices
- Encourage collaboration: promote the use of comments, mentions and other collaborative features to foster productive teamwork
- Regularly update content: implement a schedule or review process to keep your information current and relevant
- Provide training and support: offer guidance and resources to help your team use Confluence effectively
- Integrate with other tools: connect Confluence with other platforms your organisation uses, such as Jira or Slack, to streamline workflows
By focusing on these key areas, you can effectively manage knowledge, improve collaboration and scale Confluence with your organisation’s growth.
- We’re an Atlassian Platinum Partner and demonstrate the highest level of expertise and commitment to Atlassian products. To be Platinum, we must meet rigorous training criteria and have a proven track record of delivering exceptional solutions.
Choosing a Platinum Partner guarantees you’re working with a team that has the in-depth knowledge and experience of Atlassian tools and best practices you need. This expertise translates into tailored solutions that align with your business objectives, ensuring efficient and effective outcomes.
- We offer expert licensing advice to save you money! As a Platinum Partner, not only can we get you the licensing you need more quickly and more elegantly than going direct, but we have access to tools and product insights that aren’t widely available and can significantly reduce your Atlassian bill.
- Faster support – from initial consultation to post-implementation support, Elegance group offers end-to-end services. This holistic approach ensures that your team is well-equipped to leverage Atlassian tools effectively.
While Atlassian does a great job of covering as much as possible on their website, there’s no substitute for having a partner walk you through this.
A Platinum Solutions Partner, like Elegance Group, is the best resource: over a video call we will explain everything in terms you understand. You can ask us the same question as many times as you need until you have the understanding you need!
It’s as easy as 1, 2, 3…
- Book a free consultation here – have a chat and we’ll review your needs and advise the best options available to you
- Get a tailored licensing quote
- Enjoy ongoing support and cost optimisation
Resources
We’re dedicated to helping organisations unlock the full potential of their Atlassian tools. Our resources section delivers a wealth of insights, including success stories, whitepapers and blogs - all designed to inspire and inform. Explore these resources to discover how we’ve partnered with our clients to overcome their curly business problems, gain access to expert analysis on industry trends and receive practical advice which will help enhance your team’s performance and maximise your Atlassian investment. Dive in now to see how our exclusive focus on Atlassian solutions can drive success in your organisation.
Transforming Business Success
