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Elegant Solutions
for Service and
Work Management

We design, implement and optimise service and work management environments across leading platforms including Atlassian, Freshworks, Asana and ClickUp.

Talk to Our Team
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Where we Excel

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Driving greater ROI from your service and work management platforms

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Pepperstone optimised its service management environment to increase standardisation, expand automation and AI, and drive stronger business outcomes.

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Reducing unnecessary SaaS spend and licensing waste

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Zip reduced platform spend by 36% in year one through subscription optimisation and consolidation.

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Consolidating fragmented tools into a governed environment

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The Warehouse Group unified its work management platforms, simplifying licensing and reducing overall technology costs.

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Aligning platforms with processes to drive measurable efficiency

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KiwiRail automated mobile device lifecycle management to improve efficiency and control across the organisation.

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Replacing legacy systems with scalable, modern platforms

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NRMA transitioned service management platforms, resulting in 80% of issues being triaged within SLA.

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Executing seamless migrations and platform transformations

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Harrison AI had just 4 weeks to consolidate multiple Cloud sites into a single environment.

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Emily Ward, Senior Product Manager, Xero

“We’ve been most impressed by EG’s breadth and depth of knowledge within the Atlassian apps, responsiveness to questions and asks, and willingness to tackle challenges and come up with solutions.”
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Mitchell Mak, Head of Delivery, VeVe

“We needed assistance with elevating our use of the tools. EG came through and helped expedite tool mastery - without us having to master the tool in-house. They do what it says on the tin – solve curly business problems!”
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Erin Burke, Global Head of Procurement and Support, Pepperstone

"Elegance brought a level of knowledge about the potential of Atlassian within our current entitlements and the long term opportunities that allowed us to start doing strategic planning. The technical skills of the team we worked with helped uplift our maturity and transition internal teams into a new toolset..."
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Gavin Strelitz, Implementation Leader, ASL

"All in all it was a very professional, collaborative and easy working engagement which resulted in strong outcomes for ASL."
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Andy McCarthy, General Manager of Technology Engineering, NRMA

"Elegance Group was great to work with, their Atlassian JSM experience was obvious from the outset and hugely beneficial particularly when both teams underestimated the challenge in migrating from the NRMA Service Now incumbent towards the new JSM platform."
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Richard Lane, Director of Security & Global IT, Zip

"What we'll spend this year with Elegance Group will save me 3-4 times that amount in Atlassian licensing."
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Shaun Roos, Program Manager, Harrison.ai

"We’ve increased efficiency and enhanced our compliance, continuous improvement and scalability. This has collectively improved the overall financial health and operational effectiveness of the business."
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Clayton Coetzee, Agile Coach, The Warehouse Group

"The outcomes of this partnership have been overwhelmingly positive, with TWG experiencing tangible improvements in collaboration, efficiency, and strategic focus."
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John Smith, Chief Legal Officer, AFF

"It was unfathomable that something so game-changing was possible to produce within such a short time. In three weeks, Brett and his team not only understood our fears and concerns, but also tailored an automated legal verification process which exactly fits the needs of our rapidly growing company."
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Eli Abitbol, Managing Director, Existco

"The solution deployed made a massive difference to how we operate, and helps immensely with better visibility and planning of work."
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Mike Dawes, Head of Operations, Experieco Ltd

"Elegance Group's approach to the implementation meant we were involved along the way to learn from an administrative perspective and could effectively manage the queues going forward."
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Michelle Nefdt, Delivery Manager of Cloud & Infrastructure, Jarden

"Elegance Group has been pivotal in our adoption of JSM, and very supportive while working with us to provide options."
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Services

Service and Work Management Specialists

We help organisations across Asia Pacific design, implement and optimise high-performing service and work management environments that scale with the business.

As a multi-vendor partner working with leading platforms including Atlassian, Freshworks, Asana and ClickUp, we deliver solutions that improve operational performance and platform ROI.

Platform
Health
Check

Are your service and work management platforms delivering real value?
We’ll review how your platforms are configured, governed and adopted, and identify practical opportunities to reduce waste, strengthen control and improve ROI.

Book Now
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Success Stories

Proven Impact Since 2020

Since 2020, we’ve helped organisations transform how they deliver service and manage work at scale. By improving platforms, processes and governance, we’ve delivered measurable efficiency gains, saving customers millions of dollars and hundreds of thousands of hours.

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Trusted by Leading Organisations

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