Empowering Government Teams with Atlassian Intelligence

Working with a number of New Zealand government agencies, we know the New Zealand public sector is facing a period of rapid change. Budget constraints, workforce reductions, and increasing service demands mean agencies must find new ways to deliver outcomes efficiently while supporting the people who make it happen.

AI That Respects People, Not Replaces Them

Atlassian Intelligence (AI) is not about replacing people - it’s about enhancing their ability to work smarter. How will it do this? By automating routine processes, surfacing relevant insights, and improving collaboration, AI enables teams to focus on strategic and high-value activities.

Aligning AI with Public Sector Values

The New Zealand Government has provided clear guidance on the safe and responsible use of AI in the public sector. The framework emphasises transparency, ethical AI deployment, and maintaining human oversight - principles that align with how Atlassian Intelligence operates.

Rather than automating for the sake of efficiency alone, AI in government must be about empowering teams, reducing administrative burden, and ensuring better service outcomes for citizens. The emphasis needs to be on responsible AI adoption, implemented and used thoughtfully with human judgement leading the way.

How Atlassian Intelligence Supports Public Sector Workflows

Here’s how Atlassian Intelligence helps agencies achieve more with less while staying people-focused:

• AI-Powered Insights for Smarter Decision-Making

  Government teams work with vast amounts of information. Atlassian Intelligence helps cut through the noise by summarising discussions, surfacing relevant data, and providing instant context across Jira and Confluence. Instead of spending time searching for information, teams can act faster and with confidence.

• Process Automation to Reduce Repetitive Tasks

  Public sector employees often face heavy administrative workloads. AI-powered automation can categorise requests, generate reports, and assist in document drafting, freeing teams from repetitive tasks and allowing them to focus on more impactful work.

• Breaking Down Silos with AI-Assisted Collaboration

  Many government agencies struggle with siloed communication and disconnected systems. Atlassian Intelligence helps by summarising key conversations, recommending actions, and ensuring that the right people are informed—streamlining collaboration across teams and departments.

• Improving Service Delivery Without Increasing Workload

  With fewer resources, public-facing teams must still maintain high service standards. AI can assist by automating responses to common inquiries, flagging urgent requests (OIAs), and enhancing service desk efficiency, ensuring that citizens receive timely support while reducing manual workload.

Responsible AI Adoption in Government

As agencies explore AI solutions, it’s critical to do so in a structured and responsible way:

• Human Oversight Matters – AI should enhance decisions, not replace human judgement.
• Transparency and Accountability – AI-driven processes should be explainable and aligned with public sector ethics.
• AI as an Enabler, Not a Replacement – The goal is to support teams in doing their best work, not replace them.

A Future of AI-Augmented Public Service

As government agencies navigate the realities of budget cuts and staffing constraints, the focus must remain on supporting people, not replacing them. Atlassian Intelligence offers a practical and responsible approach to integrating AI—helping teams work smarter, maintain service quality, and adapt to changing demands.

Atlassian Intelligence empowers government agencies to cut through complexity, reduce admin fatigue and stay focused on delivering outcomes for citizens. Whether managing service desks, co-ordinating cross-agency projects or navigating the pressure of shrinking resources - there’s real potential to re-think how your teams work.

Elegance Group is an Atlassian Platinum Partner with experience of working alongside public sector teams to solve curly business problems. If your agency is curious about how to implement AI with a human touch - get in touch!