Stop Overpaying for ServiceNow – Make the Switch to JSM

If you’ve ever felt like managing your IT service desk with ServiceNow is more complicated and expensive than it needs to be, you’re not alone. Many businesses are making the switch to Jira Service Management (JSM), finding that it delivers the same (if not better) functionality at a fraction of the cost.

At Elegance Group, we’ve seen firsthand how companies are spending far too much on ITSM solutions and struggling with slow implementations and painful renewals. So, let’s review why Jira Service Management is the smarter choice.

Why Are Businesses Ditching ServiceNow?

We’re not here to say that ServiceNow doesn’t work – we’re here to talk about why so many businesses are frustrated with it.

• Hidden Costs: pricing that starts low but quickly balloons with add-ons, per-user charges, and costly upgrades
• Clunky Upgrades: bi-annual, manual updates that require downtime, extra work, and—often—consultants
• Slow Time-to-Value: long, complex implementations that take months (or even years) to fully roll out.
• Rigid and Complex Workflows: while powerful, ServiceNow often requires specialist administrators to configure and maintain it
• IT-Only Focus: non-technical teams, like HR or Facilities, can struggle to use it effectively without heavy IT involvement

Sound familiar? You’re not alone – let’s look at a better choice.

Jira Service Management: Your Smarter ITSM Choice

Atlassian’s Jira Service Management offers a simpler, more cost-effective approach that helps teams work faster, smarter and more collaboratively. Here’s why businesses are switching:

• Transparent Pricing – one inclusive price with no hidden fees or surprise add-ons. You pay per agent, while customers and help-seekers are free
• Easy Upgrades – automatic cloud updates mean you always have the latest features without downtime or extra cost
• Fast Implementation – no need for months of expensive consulting—JSM is designed for quick deployment and easy scaling
• For IT and Beyond – over 60% of JSM customers use it outside of IT (think HR, Facilities, and Legal) to streamline requests
• Seamless Dev and Ops Integration – JSM works natively with Jira, so Dev, IT, and business teams stay aligned
• Powerful AI Capabilities – AI-driven automation and virtual agents (included in Premium and Enterprise tiers) enhance efficiency without extra costs

Jira Service Management vs. ServiceNow – A Head-to-Head Look

Upgrades

Jira Service Management - Free, automatic cloud updates

ServiceNow - Manual, costly, and disruptive

Pricing

Jira Service Management - Simple, per-agent pricing with AI and non-IT workflows included

ServiceNow - Complex pricing, costly add-ons, and per-seat AI charges

Implementation

Jira Service Management - Quick deployment, minimal IT resources

ServiceNow - Lengthy, expensive, and consultant-heavy

Enterprise Service Management

Jira Service Management - Empower all teams to create and manage service portals

ServiceNow - IT-driven, requiring IT team setup and maintenance

AI and Automation

Jira Service Management - Built-in AI, automation, and virtual agents at no extra cost

ServiceNow - Add-on AI tools priced per seat (can add 60% to costs)

In short? Jira Service Management delivers a high-velocity service tool without the high costs and complexity of ServiceNow.

What’s the Cost of Staying on ServiceNow?

The truth is many organisations don’t even realise how much they’re paying until they take a closer look at their ITSM costs. We specialise in helping businesses optimise their Atlassian spend - and we’ve seen companies save thousands by switching from ServiceNow to Jira Service Management.

• Are you paying for ServiceNow features you don’t even use?
• Are your renewal costs increasing drastically every year?
• Do your teams struggle with the complexity of ServiceNow?

If the answer is ‘yes’ to any of the above, it’s time to consider your options.

Migrate to Jira Service Management with Elegance Group

As an Atlassian Platinum Solution Partner, Elegance Group has helped countless businesses migrate to Jira Service Management with minimal disruption. Our team of Atlassian experts makes the transition smooth, fast, and cost-effective—so you can focus on delivering great service.

What we offer:

• Atlassian ITSM experts – We know Jira Service Management inside and out
• Seamless migration – We handle everything from planning to execution
• Cost-saving insights – We’ll optimise your licensing and ITSM spend
• Ongoing support – We’re here to ensure JSM works for you long-term

Time to Make the Switch? Let’s Talk.

Why keep overpaying for an ITSM tool that slows you down? Jira Service Management delivers the features you need, the agility you want and the savings your business deserves.

Get in touch today to learn how we can help you migrate to Jira Service Management - quickly, painlessly and with real cost savings.