Elegance Group Blog

Atlassian's Team '26 conference in Anaheim delivered some big AI news. Here's a breakdown of the key Rovo announcements and what they mean for your team.

What actually came out of our panel on reducing ITSM cost and complexity. Key lessons, honest takes, and one customer who has lived through it.

The 2025 Freshservice Benchmark Report, which analysed over 187 million tickets across 10,743 organisations in 118 countries, found a clear and consistent relationship between integration depth and service desk performance.

In our recent webinar, Brett sat down with Raj Bhuva from Harrison.ai, and Emily Ward from Xero, to explore what it actually takes to extend Jira Service Management beyond IT and into operational teams like Legal. Here are the 5 key lessons from both journeys...

Two EAP capabilities stand out as particularly meaningful signals of where JSM is heading; Rovo Service request resolution, which generates AI-driven, step-by-step resolution plans directly inside the ticket, and Employee Live Chat, which introduces real-time human support without breaking service management fundamentals.

Rovo can feel powerful straight out of the gate, but like any AI capability, the value comes from how well it is set up and how intentionally it is used. This checklist covers the essentials to help your teams start using Rovo confidently and avoid common early friction.

Over the past 12 months, JSM has quietly crossed a threshold. Automation is deeper, AI is more capable, and the platform is no longer just about handling tickets. Teams that treat 2026 as “business as usual” risk falling behind...

Atlassian’s latest advancements, powered by Atlassian Intelligence and the Rovo ecosystem, are transforming how enterprises plan, collaborate, and deliver.

With thoughtful use of automation, AI, and the systems you already have in place, it is possible to ease pressure on your teams, improve service outcomes, and maintain momentum even when budgets are tight.