Service Management with Freshworks
Modern service management that improves service delivery and operational efficiency.
As service management specialists, we help organisations design, implement and optimise Freshworks environments that streamline operations, strengthen governance and deliver measurable improvements in service delivery.
Why Freshworks?
Freshworks provides a modern, cloud-native platform for managing service delivery across teams.
Its intuitive user experience, strong automation capabilities and rapid deployment model make it well suited to organisations looking to improve service operations without the complexity often associated with legacy systems.
When implemented effectively, Freshworks can support everything from IT service management to broader enterprise service operations, helping organisations streamline workflows, improve visibility and deliver faster resolution for internal and external customers.nd shared goal
The Freshworks Platform
Freshworks offers a suite of tools designed to support modern service operations.
Freshservice
Freshdesk
How Elegance Group Helps
As service and work management specialists, we support organisations across the full lifecycle of their Freshworks environments.
Solution Design
Implementation & Integration
Platform Migrations
Managed Services
Subscription Optimisation
Flexible Procurement Through Cloud Marketplaces
Many organisations prefer to purchase software and services through their existing cloud marketplaces such as AWS Marketplace, Azure Marketplace or Google Cloud Marketplace.
This allows organisations to apply purchases toward existing cloud commitments while simplifying procurement and vendor onboarding.
Where available, Elegance Group can support purchasing vendor licensing and professional services through your preferred cloud marketplace. Please reach out if you’d like to discuss this option.
What Our Customers Say
Erin Burke, Global Head of Procurement and Support, Pepperstone
"Elegance brought a level of knowledge about the potential of Atlassian within our current entitlements and the long term opportunities that allowed us to start doing strategic planning. The technical skills of the team we worked with helped uplift our maturity and transition internal teams into a new toolset..."
Gavin Strelitz, Implementation Leader, ASL
"All in all it was a very professional, collaborative and easy working engagement which resulted in strong outcomes for ASL."
Andy McCarthy, General Manager of Technology Engineering, NRMA
"Elegance Group was great to work with, their Atlassian JSM experience was obvious from the outset and hugely beneficial particularly when both teams underestimated the challenge in migrating from the NRMA Service Now incumbent towards the new JSM platform."
Richard Lane, Director of Security & Global IT, Zip
"What we'll spend this year with Elegance Group will save me 3-4 times that amount in Atlassian licensing."
Shaun Roos, Program Manager, Harrison.ai
"We’ve increased efficiency and enhanced our compliance, continuous improvement and scalability. This has collectively improved the overall financial health and operational effectiveness of the business."
Clayton Coetzee, Agile Coach, The Warehouse Group
"The outcomes of this partnership have been overwhelmingly positive, with TWG experiencing tangible improvements in collaboration, efficiency, and strategic focus."
John Smith, Chief Legal Officer, AFF
"It was unfathomable that something so game-changing was possible to produce within such a short time. In three weeks, Brett and his team not only understood our fears and concerns, but also tailored an automated legal verification process which exactly fits the needs of our rapidly growing company."
Eli Abitbol, Managing Director, Existco
"The solution deployed made a massive difference to how we operate, and helps immensely with better visibility and planning of work."
Mike Dawes, Head of Operations, Experieco Ltd
"Elegance Group's approach to the implementation meant we were involved along the way to learn from an administrative perspective and could effectively manage the queues going forward."
Michelle Nefdt, Delivery Manager of Cloud & Infrastructure, Jarden
"Elegance Group has been pivotal in our adoption of JSM, and very supportive while working with us to provide options."
Explore More Insights
Explore how organisations are improving service management, discover the latest platform updates and enhancements, and explore past and upcoming events.
Frequently Asked Questions
Freshservice is Freshworks’ IT service management platform. Organisations use it to manage service requests, incidents, changes and assets while automating workflows and improving operational visibility.
When implemented effectively, it helps teams deliver faster service while maintaining strong governance and control.
Freshworks offers a modern, intuitive platform that can be deployed quickly and configured to support a wide range of service operations.
For many organisations it provides a strong balance of capability, usability and scalability without the complexity associated with traditional enterprise service management tools.
Freshworks Partners are organisations that specialise in implementing, configuring and supporting Freshworks platforms. Partners bring practical expertise in deploying Freshworks solutions and aligning them with organisational processes and service models.
Elegance Group is a Freshworks Partner focused on helping organisations design, implement and optimise service management environments using the Freshworks platform.
Atlassian is focussed on developing and enhancing its suite of collaboration and productivity tools rather than offering direct consulting or implementation services. Instead, Atlassian relies on its global network of Atlassian Solution Partners, including Elegance Group, to provide expert services tailored to the needs of individual organisations.
Solution Partners are certified to deliver a range of services, including:
- Implementation and deployment
- Customisation and configuration
- System integration
- Migrations to Atlassian Cloud or Data Centre
- Licensing optimisation
- Training and ongoing support
This approach allows Atlassian to focus on innovation while ensuring customers receive high-quality, hands-on services from trusted partners.
Being a Platinum Solution Partner represents the highest level of partnership within Atlassian’s Solution Partner programme. It signifies a partner’s exceptional expertise, advanced training, and proven success in delivering Atlassian solutions.
Platinum partners meet rigorous criteria, including:
Extensive Product Knowledge: Demonstrating deep expertise across Atlassian’s product suite, from Jira Software to Confluence and Jira Service Management.
Successful Track Record: Completing numerous projects that showcase the ability to solve complex business challenges and deliver measurable results.
Ongoing Training: Maintaining the highest levels of certification to stay up to date with the latest Atlassian advancements and best practices.
As an Atlassian Platinum Solution Partner, Elegance Group delivers world-class solutions tailored to meet the specific needs of businesses. Our designation reflects our commitment to excellence and ensures that our clients receive industry-leading guidance, seamless implementations and unparalleled support.
Partnering with a Platinum-level expert like Elegance Group means you can trust that your Atlassian tools are being implemented and optimised by the best in the business.
Atlassian Specialisations recognise Solution Partners with advanced expertise in specific areas of Atlassian services. These specialisations highlight a partner’s ability to deliver exceptional results in key domains and provide additional assurance of their technical capability and experience.
The current Atlassian Specialisations include:
Cloud Migration: Recognises expertise in migrating, deploying, and optimising Atlassian Cloud products. Partners with this specialisation have extensive experience managing complex Cloud migrations and ensuring businesses maximise the benefits of Atlassian’s cloud solutions.
Agile at Scale: Focuses on helping organisations implement agile methodologies across teams and departments, using Jira Align to improve collaboration and alignment.
IT Service Management: Highlights a partner’s proficiency in implementing Jira Service Management to modernise IT operations, automate workflows, and enhance service delivery.
By working with a partner who holds one or more Atlassian Specialisations, businesses can trust they’re engaging a team with a deep understanding of that particular area.
Elegance Group, as an Atlassian Platinum Solution Partner, leverages these specialisations to deliver tailored solutions that address unique business challenges. Whether migrating to the Cloud, scaling agile practices, or modernising IT service management, we provide expertise that drives measurable results. We are a Cloud Migration and also an IT Service Management Specialised Partner.
Yes, Atlassian Partners like Elegance Group can absolutely help with Atlassian licensing - and the great news is, it’s one of our speciality areas. As a trusted Atlassian Platinum Solutions Partner, we bring a wealth of expertise and access that you won’t find going directly to Atlassian or through general resellers.
Here’s how we can help:
Expert Knowledge of Licensing
We specialise in Atlassian products, from Jira to Confluence and beyond, and understand the intricacies of their licensing. This means we can provide accurate advice on what licenses and plans will work best for your organisation’s needs. Whether you’re optimising your spend or navigating complex licensing structures, we’ve got you covered.
Faster, More Efficient Licensing Processes
Through our partnership with Atlassian, we have access to a dedicated service desk and live chat support, enabling us to turn around quotes faster than if you were to approach Atlassian directly. We can consolidate and simplify your licensing, ensuring that billing and renewals are streamlined.
Cost Savings
Our licensing analysis services have saved clients significant amounts of money. We can identify underutilised licenses, redundant apps, and areas where native functionality can replace third-party tools. Often, we find savings of 30-40% in clients’ bills by optimising their configurations.
Tailored Solutions for Consolidation and Renewals
If you’re managing multiple licenses with staggered renewal dates, we can co-term your licenses, aligning them into a single annual bill. This includes both your core Atlassian products and marketplace apps.
Global Reach and Customer-Centric Approach
Elegance Group provides licensing support to clients worldwide. We work for you, not just with Atlassian, ensuring the licensing journey is straightforward, cost-effective, and tailored to your requirements.
By partnering with us, you’re not just buying licenses; you’re gaining a trusted advisor dedicated to ensuring you get the most out of your Atlassian investment. Let’s chat about how we can make Atlassian licensing work harder for you.
Yes, Atlassian Partners like Elegance Group can absolutely help with licensing of Marketplace add-ons. Here’s how we add value in this space:
One-Stop Shop for Add-On Licensing
We can procure any add-on available in the Atlassian Marketplace on your behalf. Whether you need advanced reporting tools, integrations, or enhanced features, we’ll handle the licensing process seamlessly, saving you the hassle of managing multiple vendors.
Preferential Pricing
In some cases, we can even secure preferential pricing for Marketplace add-ons, helping you get the tools you need at a lower cost.
Cost and Usage Optimisation
Marketplace add-ons often contribute a significant portion of an Atlassian bill. We’ll analyse your current add-ons, ensuring you’re not overpaying for tools you don’t need or could replace with native Atlassian functionality. This review typically reduces add-on costs from 30-40% to just 10-20% of your total spend.
Simplified Billing
We consolidate your add-on licensing with your core Atlassian subscriptions into a single annual bill. This simplifies administration and ensures you have a clear overview of your total Atlassian Opex.
Expert Guidance on Add-On Selection
Not sure which add-ons suit your needs? Our experts provide tailored recommendations based on your unique use case, helping you find tools that align with your goals while staying cost-effective.
Ongoing Support
As an Atlassian Platinum Solutions Partner, we offer support beyond licensing. From setup to optimisation, we ensure your add-ons deliver the maximum value for your investment.
Working with us means you’ll have access to our deep expertise, streamlined processes, and cost-saving insight - taking the guesswork out of managing Marketplace add-ons. Let us help you get the most out of your Atlassian ecosystem!
Elegance Group provides Atlassian services with global reach, assisting clients across the world wherever English is the primary business language. Here’s what makes our geographic coverage so robust:
Support Across Time Zones
We work with clients in many regions, ensuring we’re available when you need us. Our team’s expertise and streamlined processes make collaboration seamless, no matter where you’re located.
Global Licensing Services
From Australia and New Zealand to Europe, North America and beyond, we offer comprehensive licensing solutions for Atlassian products and Marketplace add-ons. Whether you’re consolidating licenses or need help managing renewals, we’ve got you covered.
Virtual Engagement for All Atlassian Services
Our services, including implementations, migrations, optimisation and support, are fully accessible online. We leverage virtual collaboration tools to deliver high-quality results without geographic limitations.
Expertise That Translates Anywhere
As a trusted Atlassian Platinum Solutions Partner with IT Service Management and Cloud Migration specialisations, we bring a level of skill and knowledge that can be applied to any business context or industry, no matter the location.
Tailored Solutions for Regional Needs
While our coverage is global, our solutions are always tailored to the specific needs of each client, ensuring we consider local requirements, challenges and opportunities.
At Elegance Group, we believe geography should never be a barrier to delivering exceptional Atlassian services. If you’re looking for expertise, efficiency and a partner who truly understands your needs - wherever you are - we’re here to help.
Which Platform Is Right for Your Organisation?
The platform matters. But how it’s designed and implemented matters even more.
Different organisations have different service models, team structures and levels of operational complexity. The right platform depends on how your teams deliver service and coordinate work.
As service and work management specialists, we help organisations evaluate their needs and implement the platform that best supports how they operate.
Freshworks delivers a modern, cloud-native platform designed to simplify service management while maintaining strong operational capabilities.
Solutions such as Freshservice enable organisations to streamline service delivery, automate workflows and improve service experiences without the complexity typically associated with traditional enterprise service management platforms.
Atlassian provides a powerful and highly configurable platform for organisations managing complex service environments and cross-team work coordination.
With tools like Jira, Jira Service Management and Confluence, Atlassian is often chosen by organisations looking to standardise processes, integrate with broader technology ecosystems and support both service management and work management across the enterprise.
Asana helps organisations coordinate work across teams while maintaining alignment with strategic priorities.
It is often used by organisations looking to improve project visibility, strengthen cross-team coordination and ensure initiatives stay aligned with business objectives.
ClickUp provides a highly adaptable platform designed to bring tasks, projects and operational workflows into a single environment.
Its flexibility makes it well suited to organisations looking to consolidate tools and support different ways of working across teams while maintaining visibility into priorities and progress.
Let’s improve how you deliver service and manage work
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