Team on Tour Sydney 2025: A Glimpse into the Future of Atlassian Solutions

The Atlassian Team on Tour Sydney 2025 event was a must-attend for Atlassian enthusiasts, partners, and customers. As a Platinum Solution Partner, Elegance Group was proud to be on the ground, showcasing our expertise, engaging with industry leaders and getting first-hand insights into Atlassian’s latest innovations.

From AI-driven enhancements in Jira Service Management (JSM) to transformative teamwork strategies, the event provided a deep dive into the tools and trends shaping the future of modern work.

Key Themes from Team on Tour Sydney

High-Velocity Service Management: The End of Bad Service Management (BSM)

A major focus was eradicating Bad Service Management (BSM)—a challenge that has long plagued IT teams relying on outdated, disconnected systems. The solution? Jira Service Management (JSM). Atlassian showcased how recent advancements in AI, incident management, and asset tracking are transforming IT Service Management (ITSM), ensuring smoother operations and faster resolution times.

Building a Thriving Work Culture

Dom Price, Atlassian’s Work Futurist, captivated the audience with his session on modern work culture. He highlighted:

• The outdated workplace habits we need to eliminate
• Simple, impactful strategies that thriving organisations use today
• A practical recipe for teamwork success that businesses can implement immediately

World-Class Software Development: AI and DevEx in Action

With 69% of developers losing 8+ hours per week due to inefficiencies, improving the developer experience (DevEx) is a top priority. Atlassian unveiled:

• Jira Product Discovery to help teams prioritise the right ideas.
• Compass and Jira innovations designed to optimise software health.
• AI-driven enhancements to streamline workflows and reduce friction.

Key Conversations: What Kept Coming Up?

Beyond the official sessions, certain themes kept surfacing in discussions among partners and customers:

AI in Jira Service Management – AI-powered incident/request handling, draft replies and ticket summaries are set to revolutionise ITSM

AI Supercharges, It Doesn’t Replace – the conversation around AI was clear: it’s here to enhance teams, not replace them

Async Communication is the Future – with more distributed teams, asynchronous work is becoming the norm. The focus? Fewer meetings, more messages through:

• Loom for async video updates
• Goals (Atlas) to track progress efficiently
• AI-enhanced Jira comments for clearer, more effective collaboration

Rovo: AI-Powered Agents – the introduction of Rovo Agents allows organisations to build custom AI-powered support bots without coding, using Atlassian’s Forge platform

Atlassian Focus Goes Live – as part of Jira Align, this tool is now generally available, free for existing subscriptions until their renewal period

Loom AI Gets Smarter – new AI capabilities now allow video variables to be auto-personalised and include AI-powered summaries to replace lengthy meeting recaps

Why We Attend Team on Tour Events

We’re committed to staying at the forefront of Atlassian solutions. These events allow us to:

Showcase our expertise – from our booth, we offered live demos and hands-on experience with Atlassian’s newest features

Network with Atlassian and our customers – face-to-face conversations with key Atlassian decision-makers and fellow partners are invaluable

Stay ahead of the curve – We’re 100% focused on Atlassian. That means keeping up with new solutions, AI advancements, and ITSM best practices to better serve our customers

Being an Atlassian Platinum Solution Partner isn’t just a badge to us; it’s a commitment to delivering the best solutions to our clients. And that’s why we make sure we’re always part of the conversation.

Our Final Thoughts: A Glimpse into the Future

Team on Tour Sydney 2025 made one thing clear: Atlassian is doubling down on AI, collaboration and DevEx. Whether it’s enhancing service management, revolutionising teamwork or empowering developers, the future looks exciting.

Get in touch to explore how we can help your team thrive with Atlassian.