(Whitepaper) The State of AI in Service Management

Atlassian recognizes that Artificial Intelligence (AI) is rapidly transforming service management across industries, ushering in new opportunities for enhanced efficiency, improved customer experiences, and innovative business operations. To better understand this evolving landscape, Atlassian commissioned CITE Research to conduct a comprehensive survey of 500 professionals across IT Ops, R&D, HR, Customer Service, and other business functions in August 2024. This report presents key findings on the current state of AI adoption in service management and offers valuable insights for organizations looking to advance their AI initiatives.