The State of AI in Service Management
Atlassian recognises that Artificial Intelligence (AI) is rapidly transforming service management across industries, ushering in new opportunities for enhanced efficiency, improved customer experiences, and innovative business operations. To better understand this evolving landscape, Atlassian commissioned CITE Research to conduct a comprehensive survey of 500 professionals across IT Ops, R&D, HR, Customer Service, and other business functions in August 2024. This report presents key findings on the current state of AI adoption in service management and offers valuable insights for organisations looking to advance their AI initiatives.
Some of the key focus areas are:
- Benefits of AI adoption
- Common AI adoption drivers
- AI-driven analytics as a key capability
- AI usage trends within organisations
- Challenges and areas for improvement
- Strategic implementation and adoption practices
- Future outlook of AI technologies
If you’re looking to understand the current landscape of AI in service management, and what’s in store for the future, this whitepaper is the perfect place to start.
If you want to hear Mark Edwards from Atlassian speak on the future of AI in Jira Service Management, you can watch the recording from our Auckland event here.