IT Asset Management with Jira Service Management

The Challenge

As businesses scale and their IT environments grow in complexity, traditional or standalone asset management tools often fall short. Teams face challenges such as:

Disconnected asset records spread across siloed systems.
Manual tracking of hardware, software and mobile devices.
Lack of visibility into asset lifecycle, ownership and usage.
Difficulty linking assets to incidents, problems and changes.
Inefficient audit, compliance and procurement processes.

These limitations increase operational overhead, reduce service visibility and make it harder to respond quickly to issues or changes in the environment.

The Solution

Elegance Group helps organisations modernise and streamline IT Asset Management (ITAM) by implementing Jira Assets within Jira Service Management. This brings asset tracking into the heart of your service management operations, enabling a truly integrated experience.

Discovery and Design

Review of existing asset tooling and structures.
Workshops with IT, security, service and procurement teams to identify what needs to be tracked, where gaps exist and what a future state should look like.
Design of a tailored Jira Assets schema that includes key fields such as asset type, lifecycle status, ownership, warranty dates, compliance requirements, dependencies and locations.

Implementation and Integration

Migration from legacy systems such as ServiceNow, Snipe-IT or spreadsheets into Jira Assets.
Automated syncing of mobile device records and other hardware assets through API integration or scheduled imports.
Configuration of linked asset records within incident, request, problem and change workflows to give agents full context on impacted infrastructure.
Role-based permissions and field-level visibility to ensure compliance and data control across departments.

Automation and Enablement

Implementation of automations to manage asset lifecycle events such as onboarding, offboarding, expiry, or maintenance triggers.
Configuration of notifications and escalations tied to critical asset data (e.g. expired warranties, missing serials, device check-in alerts).
Training and documentation for IT teams to maintain, grow and optimise the asset database over time.

The Value

A modern ITAM solution within Jira Service Management delivers significant benefits across the organisation:

Centralised asset visibility: A single source of truth for hardware, software, and mobile devices, fully integrated with service requests and incidents.
Operational efficiency: Automations and streamlined workflows reduce manual overhead for managing asset records and responding to asset-related issues.
Improved service delivery: Service agents gain instant access to relevant asset context, reducing resolution time and improving support quality.
Compliance and control: Accurate, up-to-date asset data improves audit readiness, reduces shadow IT risk and supports better governance.
Scalability and flexibility: The solution is built to evolve, supporting future integrations with procurement, configuration management and broader ITSM practices.
Platform alignment: By bringing ITAM into the Atlassian ecosystem, organisations reduce reliance on third-party tools and gain the benefits of native reporting, permissions, and automation.

Ready to simplify and scale your asset management? Let’s chat about bringing ITAM into your Jira Service Management environment to unlock better control, visibility and service delivery.