No slide decks. No product demos. Just practical discussion and real experiences.

Many organisations are still running on legacy ITSM platforms that were built to solve problems, but have quietly become the problem.

Too many tools. Overly complex implementations. Rising costs with no clear return. And a team spending time managing the platform instead of delivering value.

Fresh research puts a number on it:

• Organisations lose an average of 7% of annual revenue to complexity.
• Employees lose nearly a full working day every week navigating fragmented systems and inefficient processes.

- Freshworks Global Cost of Complexity Report

Simplifying service management isn’t just an IT decision. It’s a business decision.

Joining us is Adam Rossiter, ICT Services Delivery Manager at Opal HealthCare, who has led a real-world transition away from legacy ITSM. He’ll share what the journey actually looked like; the decisions, the challenges, and what changed on the other side.

What We’ll Cover

• Why legacy ITSM platforms are becoming a barrier to growth
• The real cost of complexity; in time, money and momentum
• What a real-world platform transition looks like, from someone who led one
• What modern, simplified service management actually looks like in practice
• Honest lessons from organisations that have moved away from platforms like ServiceNow

Why Join?

Your organisation is likely under pressure to reduce SaaS costs, improve efficiency and deliver better service experiences, all without adding complexity. This session is for the people making those decisions, or influencing them.

You won’t just hear from vendors. You’ll hear from a practitioner who has been through it.

Come ready to ask questions. Leave with something useful.