No slide decks. No product demos. Just practical discussion and real experiences.

Many organisations are still running on legacy ITSM platforms that have become expensive, complex and difficult to evolve.

What started as a solution to manage services has, in many cases, become a source of friction:

• Too many tools
• Overly complex implementations
• Slow time to value
• Rising costs without clear ROI

Fresh research shows that complexity is now a measurable business problem. Organisations are losing time, money and momentum due to fragmented systems and inefficient processes.

According to Freshworks’ Global Cost of Complexity Report, organisations lose an average of 7% of annual revenue to organisational complexity, with $1 in every $5 of software spend effectively wasted.

This session will explore how organisations are breaking away from legacy platforms and simplifying service management to reduce cost, improve efficiency and move faster.

What You’ll Learn

• Why legacy ITSM platforms are becoming a barrier to growth
• The hidden cost of complexity in service management
• Where organisations are losing time, money and productivity
• What a modern, simplified service management platform looks like
• How organisations are approaching platform consolidation and replacement
• Lessons learned from moving away from legacy systems (e.g. ServiceNow)

Why You Should Join

Organisations are increasingly under pressure to:

• Reduce SaaS and platform costs
• Improve operational efficiency
• Deliver better service experiences
• Move faster without increasing complexity

Yet many are held back by platforms that were never designed for modern ways of working.

Research shows that employees lose nearly a full working day each week (6.8 hours) dealing with complexity across systems and processes.

Simplifying service management isn’t just an IT decision. It’s a business decision that impacts productivity, employee experience and growth.