JSM Unleashed: Real Stories, Big Wins & What’s Next for Jira Service Management
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Auckland
26 June, 2025 | 7:30 am - 9:30 am
Icehouse, Parnell
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Join us as we explore some of the curliest business problems we’ve solved for organisations across Asia-Pacific, using Jira Service Management. From legal contract management, to client onboarding, inventory management and beyond - JSM is far more than an IT service management tool!
At JSM Unleashed, we’re diving deep into real stories, real results, and what’s next in JSM.
Agenda
- Hear from:
- Our clients, on how they’re using JSM
- EG founder, Brett Celliers, on new ways you could be using JSM
- Atlassian’s service management expert, Mark Edwards, on what’s coming for AI in JSM
- Dedicated Q&A time
- Stick around afterwards for Atlassian Community Events (ACE) networking and brunch
Speakers
Emily is focused on delivering business and user value across productivity and collaboration tools. She partners closely with stakeholders to align priorities with commercial strategy and foster trust through early engagement. Known as an energetic and positive presence in her agile team, she is committed to continuously improving delivery and communication.
“Making sure our solutions deliver the value we promise is essential - whether its direct cost saving through license optimisation or man-hours saved through process improvements, we’re obsessive about delivering the value we promised”
With 23 years in the IT industry, Mark is a seasoned solutions architect and pre-sales expert. His experience spans managed services, ITSM, enterprise systems management, cloud solutions, and data centre services, helping organisations align technology with business outcomes.
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