JSM Unleashed: Sydney

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Join us as we explore some of the curliest business problems we’ve solved for organisations across Asia-Pacific, using Jira Service Management. From legal contract management, to client onboarding, inventory management and beyond - JSM is far more than an IT service management tool!

Agenda

  • Breakfast on us
  • Hear from:
    • Our clients - how they’re using JSM
    • Atlassian’s ITSM experts - what’s coming for JSM
    • EG founder Brett Celliers - new ways you could be using JSM
  • Dedicated Q&A time
  • Stick around afterwards to talk to us about your curly business problems

Speakers

Hossien Dakkak
Hossien Dakkak

Head of Infrastructure and Security - Australian Settlements Limited

Hoss is a seasoned IT leader with deep expertise in managed services, service delivery, and continual service improvement. Known for exceeding expectations and solving business challenges with IT solutions, he empowers teams to achieve successful outcomes while maintaining strong governance and quality.
Brett Celliers
Brett Celliers

Founder & Director - Elegance Group

Brett founded Elegance Group in 2020 and has grown it into a multi-vendor service and work management practice spanning New Zealand, Australia and Singapore. He works with leading organisations across APAC on business advisory, AI and automation, and platform transformation, always with an eye on measurable outcomes. Elegance Group takes a pragmatic approach to every engagement: pick the right tool for the job, not the one you’re loyal to.
Mark Edwards
Mark Edwards

Principal Partner Solution Architect (ITSM) - Atlassian

With 23 years in the IT industry, Mark is a seasoned solutions architect and pre-sales expert. His experience spans managed services, ITSM, enterprise systems management, cloud solutions, and data centre services, helping organisations align technology with business outcomes.