Two JSM experts battle their top updates of 2025 + what needs to be on your 2026 roadmap

2025 has been a huge year for Jira Service Management. Between Atlassian’s new Service Collection and a wave of major AI enhancements, most teams aren’t across everything they’re already paying for.

To wrap up the year, we’re hosting a special Live JSM Feature Face Off.

Join Rick Earl and Brandon Davies as they each reveal their top 3 JSM updates of 2025 — without knowing what the other is bringing! They’ll react, debate and compare each pick live as they walk through the updates that matter most; what’s under-utilised, and where teams can save time, reduce add-on spend and modernise how they work.

We’ll also break down the essential “must-haves” for your 2026 JSM roadmap as Service Collection becomes a true enterprise service platform.

What You’ll Learn

• The biggest JSM updates from 2025 (broken down simply)
• Which new features can replace paid add-ons
• Where teams are under-utilising existing functionality
• How Service Collection is evolving in 2026
• What should be on your JSM roadmap for next year