Elegance Group Blog

Cutting tools is easy. Cutting the right ones is the hard part. Here's how to run a consolidation that sticks, and where we've seen it fall over.

AI delivers speed. But without visibility, it also delivers chaos. Here's what the data says about where most organisations are getting it wrong.

Atlassian's Team '26 conference in Anaheim delivered some big AI news. Here's a breakdown of the key Rovo announcements and what they mean for your team.

From 17 August 2026, Atlassian will use metadata and in-app data from your Jira, Confluence, and other cloud products to train its AI models...

Atlassian has been steadily expanding what Rovo can do across the Atlassian platform. Recent releases show a clear shift from AI as a chat assistant to AI as something embedded directly into how work actually happens.

In our recent webinar, Brett sat down with Raj Bhuva from Harrison.ai, and Emily Ward from Xero, to explore what it actually takes to extend Jira Service Management beyond IT and into operational teams like Legal. Here are the 5 key lessons from both journeys...

Two EAP capabilities stand out as particularly meaningful signals of where JSM is heading; Rovo Service request resolution, which generates AI-driven, step-by-step resolution plans directly inside the ticket, and Employee Live Chat, which introduces real-time human support without breaking service management fundamentals.

Rovo can feel powerful straight out of the gate, but like any AI capability, the value comes from how well it is set up and how intentionally it is used. This checklist covers the essentials to help your teams start using Rovo confidently and avoid common early friction.

Over the past 12 months, JSM has quietly crossed a threshold. Automation is deeper, AI is more capable, and the platform is no longer just about handling tickets. Teams that treat 2026 as “business as usual” risk falling behind...