JSM Unleashed: Auckland
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Auckland
26 June, 2025 | 7:30 am - 9:30 am
Icehouse, Parnell
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Join us as we explore some of the curliest business problems we’ve solved for organisations across Asia-Pacific, using Jira Service Management. From legal contract management, to client onboarding, inventory management and beyond - JSM is far more than an IT service management tool!
At JSM Unleashed, we’re diving deep into real stories, real results, and what’s next in JSM.
Agenda
- Hear from:
- Our clients, on how they’re using JSM
- EG founder, Brett Celliers, on new ways you could be using JSM
- Atlassian’s service management expert, Mark Edwards, on what’s coming for AI in JSM
- Dedicated Q&A time
- Stick around afterwards for Atlassian Community Events (ACE) networking and brunch
Speakers
Emily is focused on delivering business and user value across productivity and collaboration tools. She partners closely with stakeholders to align priorities with commercial strategy and foster trust through early engagement. Known as an energetic and positive presence in her agile team, she is committed to continuously improving delivery and communication.
Brett founded Elegance Group in 2020 and has grown it into a multi-vendor service and work management practice spanning New Zealand, Australia and Singapore. He helps organisations work better, sometimes by fixing a platform but more often by rethinking how the business operates and using AI and automation to close the gap. A growing share of his work is business advisory, spanning operations consulting, AI agent development, workflow digitisation and SaaS cost reduction. Across Atlassian, Asana, ClickUp and Freshworks, his rule is simple: pick the right tool for the outcome, not the one you’re loyal to.
With 23 years in the IT industry, Mark is a seasoned solutions architect and pre-sales expert. His experience spans managed services, ITSM, enterprise systems management, cloud solutions, and data centre services, helping organisations align technology with business outcomes.
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