Filtered By Tag : AI in Service Management

Jira Service Management has evolved rapidly in 2025, and many teams are now asking how to take it beyond IT and into true enterprise service management. In this customer-led conversation, Harrison AI and Xero share their journeys, lessons and priorities for 2026 as they expand JSM across the business.

Two JSM experts battle their top updates of 2025, plus what needs to be on your 2026 roadmap. Join Rick Earl and Brandon Davies as they each reveal their top 3 JSM updates of 2025 — without knowing what the other is bringing! They’ll react, debate and compare each pick live as they walk through the updates that matter most.

The Strategic Software series has brought together IT and business leaders across the region to tackle one of today’s biggest challenges: reducing SaaS waste, simplifying tooling stacks, and getting more out of Atlassian tools. Now, for the finale in Sydney, we’re wrapping things up with a session that blends practical strategies and future insights.

Join us as we explore some of the curliest business problems we’ve solved for organisations across Asia-Pacific, using Jira Service Management.

Brandon Davies from Elegance Group will demonstrate how to unlock JSM’s full potential with AI, while Mark Edwards from Atlassian shares an inside look at what’s next for AI in JSM.